Namareq Al-Jabry
Philips Customer Service Representative, Front line agent
Profile summary
I Namareq Al Jabry a very motivated person and I am seeking a job opportunity. I am a determined and punctual person. I keep time and manage my work in the best way possible. I work under pressure and I am trilingual.
Career highlights
Effortless qualified agent:
Key skills
Professional experience
My duties included: 1.) Receiving call from Middle East and South African customers regarding our product where to be bought service center details and spare parts inquiries. 2.) Handling emails and chats regarding products details 3.) Communicating to the service center if need arose. 4.) Arranged Aramex shipment to customer and escalated so that customer from region unit can be serviced. 5.) Made safety escalation and raised complains . I also followed them up closely with safety team and back office. Updated customer frequently. 6.) Greet and assist team members. 7.) Maintain polite and professional communication via phone, e-mail, and mail. 8.) Attended meetings with all Philips team from different regions. 9.) Trained a college that joined 2 months after me
- Receiving call from Middle East and South African customers regarding our product where to be bought service center details and spare parts inquiries.
- Handling emails and chats regarding products details
- Communicating to the service center if need arose.
- Arranged Aramex shipment to customer and escalated so that customer from region unit can be serviced.
- Made safety escalation and raised complains . I also followed them up closely with safety team and back office. Updated customer frequently.
- Greet and assist team members.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Attended meetings with all Philips team from different regions.
- Trained a college that joined 2 months after me
My duties included : 1.) Supervising students during exams. 2.) Stepping in for teacher and continuing the class. 4.) Taught English, Arabic, Math, Swahili and Quran. 5.) Assessed students and marked exam papers. 6.) Gave life-skills classes. 7.) Took students for Physical Education classes and motivational speeches. 8.) Made sure that the class I was in was neat and emphasize on high decoupling to be maintained .
- Supervising students during exams.
- Stepping in for teacher and continuing the class.
- Taught English, Arabic, Math, Swahili and Quran.
- Assessed students and marked exam papers.
- Gave life-skills classes.
- Took students for Physical Education classes and motivational speeches.
- Made sure that the class I was in was neat and emphasize on high decoupling to be maintained .
Education
Graduated primary school in Muslim Academy
Graduated High-school in Mahaad Girls Academy
Currently I am a Business Administration student at UOP an American online university. Already completed 2 years and this has never affected my work.